{"id":1506,"date":"2025-11-12T16:29:02","date_gmt":"2025-11-12T16:29:02","guid":{"rendered":"https:\/\/www.tapadadochaves.pt\/politicas\/"},"modified":"2025-12-17T15:12:43","modified_gmt":"2025-12-17T15:12:43","slug":"policies","status":"publish","type":"page","link":"https:\/\/www.tapadadochaves.pt\/en\/policies\/","title":{"rendered":"Policies"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

POLICIES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t\t
TERMS AND CONDITIONS <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

OWNERSHIP OF THE SITE<\/strong>
TAPADA DO CHAVES \u2013 Sociedade Agr\u00edcola e Comercial, Unipessoal, Lda, VAT no-: 502393394, Frangoneiro \u2013 Apartado 170 \u2013 7301-901 \u2013 Portalegre \u2013 Portugal, T. +351 245 201 973 \u2013 Email: geral@tapadadochaves.pt

1. CONFIDENTIALITY<\/strong>
Due to the nature and aims of the services offered at this site, users are required to provide contacts and\/or information that may deemed personal in nature. TAPADA DO CHAVES \u2013 Sociedade Agr\u00edcola e Comercial, Unipessoal, Lda, commits to observing the legislation in force on the protection of personal data of its clients, in accordance with the European Union General Data Protection Regulation.

2. CORRECTION AND UPDATE OF PERSONAL INFORMATION<\/strong>
Users of this site are responsible and the subject of the data that they convey to TAPADA DO CHAVES \u2013 Sociedade Agr\u00edcola e Comercial, Unipessoal, Lda, and may access, update or correct the information provided about their data. If they see it fit to change any personal information they may always do so. Just send an email to the Data Controller: geral@tapadadochaves.pt

3. ACCEPTANCE AND BOND<\/strong>
All users of the services offered at this site are bound to accept the observe the conditions expressed herein. For any additional clarification on the Privacy Policy and User Terms of this site, send an e-mail to: geral@tapadadochaves.pt
We further inform that TAPADA DO CHAVES \u2013 Sociedade Agr\u00edcola e Comercial, Unipessoal, Lda, appointed a data protection officer who will manage all requests related to personal data processing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
PRIVACY POLICY <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

TAPADA DO CHAVES \u2013 Sociedade Agr\u00edcola e Comercial, Unipessoal, Lda, owner of the site WWW.TAPADADOCHAVES.PT, undertakes a commitment on data security and privacy under the European Union General Data Protection Regulation.

1. CONFIDENTIALITY<\/strong>
Due to the nature and aims of the services offered at this site, users are required to provide contacts and\/or information that may deemed personal in nature. TAPADA DO CHAVES \u2013 Sociedade Agr\u00edcola e Comercial, Unipessoal, Lda commits to observing the legislation in force on the protection of personal data of its clients.

2. CORRECTION AND UPDATE OF PERSONAL INFORMATION<\/strong>
Subscribers of the newsletters and data bases of TAPADA DO CHAVES \u2013 Sociedade Agr\u00edcola e Comercial, Unipessoal, Lda, in their different configurations, may update or correct the information provided. If they see it fit to change any personal information they may always do so. Just send an email to the Data Controller: geral@tapadadochaves.pt

3. ACCEPTANCE AND BOND<\/strong>
All users of the services offered at this site are bound to accept the observe the conditions expressed herein. For any additional clarification on the Privacy Policy and User Terms of this site, send an e-mail to geral@tapadadochaves.pt
If you have any question related to this Privacy Policy or how we process your data, you may contact the Controller by:
e-mail: geral@tapadadochaves.pt;
telephone: +351 245 201 973;
or the Data Protection Officer at: TAPADA DO CHAVES \u2013 Sociedade Agr\u00edcola e Comercial, Unipessoal, Lda \/Data Protection Officer Email: geral@tapadadochaves.pt, address: Frangoneiro \u2013 Apartado 170 \u2013 7301-901 \u2013 Portalegre
You also have the right to complain to the National Commission on Data Protection (www.cnpd.pt).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
RETURN POLICY <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

RETURN\/REIMBURSEMENT<\/strong><\/p>

1. In case of being a consumer, the User may exercise the right of cancellation without being demanded any compensation within 14 (fourteen) days counting from the day on which the consumer acquires physical possession of the good.
To exercise this right, the User must indicate all identification data, the date of the purchase and the product(s) intended to be returned. Communication should be made by e-mail to: geral@tapadadochaves.pt or by letter to Tapada Do Chaves Sociedade Agr\u00edcola e Comercial, Unipessoal, Lda. Frangoneiro, Apartado 170, 7301-901 PORTALEGRE, Portugal, by returning the acquired good, or by other adequate and provable means within the period defined above.
The consumer must return the goods to Tapada do Chaves in due conditions of use within 14 (fourteen) days from the date of communicating the cancellation.
The package must be returned complete, as it was delivered and accompanied by all the documentation received, namely the following documents: sale invoice and the document proving receipt of the product. The packaging and indicated documents must be sent free of charge to the address of the company\u2019s headquarters.
If the User chooses other forms of return, the respective expenses with shipping costs will be the User\u2019s responsibility.<\/p>

2. Upon receipt of the returned good(s) at Tapada do Chaves, the amount paid for the order (amount of the sale invoice) will be returned to the User. If it was used a promotional discount code, such amount will not be refunded, that is, the reimbursement will only be for the amount actually paid.<\/p>

3. The reimbursement method of the amount to be returned depends on the payment method used in the respective order. In the case of credit card payments, these are credited to the respective account. In other cases, when NIB information is provided, the reimbursement is paid to the indicated bank account. Otherwise, the refund is by bank cheque to the billing address. The reimbursement is made up to 14 days after receiving the information on the free cancellation and the receipt of the returned good.<\/p>

4. In the absence of any of the components of the item sold or, if any of them are not in excellent condition, there will be no refund of the price nor payment of postage charge, and the product will be sent back to the original shipping address.<\/p>

5. Tapada do Chaves does not undertake any responsibility for defects resulting from incorrect use, negligence, poor storage conditions or caused by force majeure.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t